Frequently Asked Questions
Log in to our website and click on ‘my account’ at the top of the page.
Click on the link ‘View Orders’ on the left of the page. This will show you your order history.
Your order may have been cancelled for a number of reasons. The most common reasons for this are:
- You’ve requested a cancellation.
- We’ve been unsuccessful in delivering the order to your chosen delivery address.
- Your payment was not successful.
Your dispatch email will contain a link and a tracking number which you’ll need to track your order. Follow our step by step instructions to track your order at any time.
Usually our confirmation emails are sent within a few minutes of an order being placed. However, when our site is very busy, you may have to wait a little bit longer before you receive your email.
If you have already placed an order, changes made in this area will not alter their delivery details. Once an order has been placed it is often not possible for us to change the delivery address.
Please check that all the information is correct on this confirmation email as incorrect information can cause delays on your order.
In most cases, any customs or import duties are charged once the parcel reaches its destination country. The exception to this is for parcels being sent to Brazil, India, Israel, New Zealand, Malaysia, Indonesia and Thailand on our Standard Delivery service.
You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).
The Victor Closet has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.